Terms of Service / Refund Policy
Terms of Use and Refund Policy
Effective Date: February 2026
Business Name: Big Creek Suds
Website: https://bigcreeksuds.com
Contact Email: BigCreekSuds@gmail.com
By accessing or using the Big Creek Suds website and purchasing products from https://bigcreeksuds.com, you agree to be bound by these Terms of Use and Refund Policy. If you do not agree with these terms, please do not use this website.
Use of Website
This website is intended for lawful use only. You agree not to use this website in any way that may harm Big Creek Suds, its business operations, or its customers. Big Creek Suds reserves the right to refuse service, cancel orders, or limit access at its sole discretion.
Product Information
All Big Creek Suds products are handcrafted in small batches. Variations in color, design, shape, and appearance are normal and do not affect the quality or performance of the product. Product images and descriptions are provided as accurately as possible but may vary slightly due to the handmade nature of the items.
Orders and Customer Responsibility
By placing an order, you agree that all information provided, including billing and shipping information, is accurate and complete. Customers are solely responsible for providing a correct and deliverable shipping address. Big Creek Suds is not liable for lost, delayed, or delivered packages due to incorrect or incomplete address information provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.
All Sales Are Final – No Returns, Refunds, or Exchanges
Due to the personal care and hygienic nature of handmade soap and skin care products, all sales are final. Big Creek Suds does not accept returns, refunds, or exchanges under any circumstances. By completing a purchase, you acknowledge and agree to this policy. This policy protects the safety, integrity, and sanitary handling of all products.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, you must contact BigCreekSuds@gmail.com within 48 hours of delivery and provide clear photo evidence of the issue. Big Creek Suds reserves the right to review the issue and determine an appropriate resolution at its sole discretion.
Shipping Responsibility
Once an order has been shipped, Big Creek Suds is not responsible for shipping carrier delays, lost packages, or delivery issues beyond its control. Customers assume responsibility for contacting the shipping carrier regarding delivery problems.
Intellectual Property
All content on this website, including text, images, logos, product names, graphics, and branding, is the exclusive property of Big Creek Suds and may not be copied, reproduced, or used without written permission.
Limitation of Liability
Big Creek Suds shall not be held liable for any allergic reactions, skin sensitivities, or adverse effects resulting from the use or misuse of its products. Customers are responsible for reviewing ingredient lists and discontinuing use if irritation occurs.
Policy Agreement and Chargeback Protection
By completing a purchase from https://bigcreeksuds.com, you acknowledge and agree to these Terms of Use and Refund Policy. Customers agree not to initiate chargebacks or payment disputes in violation of this clearly stated policy. Big Creek Suds reserves the right to dispute any chargeback claims with evidence of policy agreement.
Modifications to This Policy
Big Creek Suds reserves the right to update or modify these Terms of Use and Refund Policy at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
Contact Information
Big Creek Suds
Website: https://bigcreeksuds.com
Email: BigCreekSuds@gmail.com